Had problems with your cell phone signal?
Some 12 hours later, AT&T reported it had restored cellular service to all customers.
The issues started at around 3.30am ET, according toDowndetectorwith AT&T seemingly the hardest hit.
The latest graph on DownDetector (above) shows over 70,000 reports of issues from AT&T customers, with 41% saying “no signal”. But has that spike now peaked? Let’s hope so.
We sincerely apologize to them.
For its part, DownDetector showed AT&T (and all other networks) operating at normal levels.
How’s your web link this morning?
DownDetector has multiple networks suffering through nationwide outages.
Hard to say, though, if it’s actually widespread.
Hi there, this is Alba from the AT&T Social Media Team.
Helping you in this situation is our utmost priority.
yo meet us on DM, so I can work around this.
Let’s hope both of those get sorted soon.
The latest graph on DownDetector (above) shows over 70,000 reports of issues from AT&T customers, with 41% saying “no signal”. But has that spike now peaked? Let’s hope so.
Here’s what we know so far.
Cricket Wireless, which is owned by AT&T, has also just hitover 12,000 reports of outages.
The networks start to respond
AT&T has now acknowledged the issue, according toCNN.
We are working urgently to restore service to them.
We encourage the use of Wi-Fi calling until service is restored.
I understand the importance of active service.
There’s an outage in your area and our technicians are working round the clock to get this fixed.
Your patience is highly appreciated.
Verizon’s replies are pretty lighthearted at the moment, with no indication that there are any larger issues.
Can you share more with us about what you are experiencing?"
This was similar to another response where the Verizon rep asked the customer to describe what they were experiencing.
We could help: They’re experiencing an outage and want to know what’s up.
Some customers experienced issues this morning when calling or texting with customers served by another carrier.
We are continuing to monitor the situation."
That comment does indicate that there were issues but not how widespread, nor the cause.
Worth noting, though, that they are monitoring the situation.
And as we noted earlier, Verizon is responding to customer complaints on social media.
We are working urgently to restore service to them."
It also recommended she use Wi-Fi calling until service is restored.
That last bit of advice is useful.
Many people forget that their providers often support Wi-Fi calling.
They could also use FaceTime or a similar Internet-based video service to make a connection.
We are working urgently to restore service to them.
We encourage the use of Wi-Fi calling until service is restored.
What’s causing the outages?
What could that be referring to?
But a more likely explanation is more humdrum internet problems.
Which is a fancy word for saying human error.
I was reviewing this exact issue in class yesterday" he said.
Are the problems easing?
Will AT&T customers be compensated?
Thanks for your patience.
Our connection teams took immediate action and so far three-quarters of our connection has been restored.
We are working as quickly as possible to restore service to remaining customers."
Look, nature is healing itself.
), and DoorDash.
But that’s the thing about networks.
So what these down detector charts mean is that only the rate of new reporting is slowing.
There’s no real way to know that until we get an update from AT&T.
And those are just the ones who initiate a report on DownDetector’s website.
Just in from AT&T: “We have restored wireless service to all our affected customers.
We sincerely apologize to them.
We’ll keep following this story though and bring you anything new that we learn.
So, simple user error, by the sounds of it.
