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Refurbished isnt dirty and damaged.

In fact, refurbished can often be as good as new.

Woman opening a refurbished phone delivered by eBay

Mark Monte-Colombo, Head of Refurbished Technology at eBay UK

Its about sustainability and reducing e-waste by rescuing returned, unwanted or traded-in tech.

Its about giving consumers repaired, reconditioned and quality-checked goods that meet, and perhaps exceed, their expectations.

And, maybe best of all during these tough economic times, its about saving you money.

A headshot of eBay’s head of refurbished Mark Monte-Colombo

Mark Monte-Colombo, Head of Refurbished Technology at eBay UK

When I spoke to him about the eBay Refurbished program he emphasised these aspects repeatedly.

And so weve not just got the right but a responsibility to take more action in this space.

Weve not just got the right but a responsibility to take more action in this space.

iPhone, Ninja Air Fryer and Dell laptop on a blue background

Some of the products in the eBay refurbished program

And its proven popular.

I think this expansion will continue and I think that’s great, says Monte-Columbo.

I think that’s good for the planet.

Woman repairing a phone inside an eBay refurbished facility

Mark sees sellers and manufacturers are working hard to offer quality refurbished products

And it’s good for people’s pockets.

And I think it will be driven by business pressures.

The cost of living crisis… who knows when it’s going to end.

eBay Refurbished gradings

The eBay Refurbished grading system details the cosmetic condition of each item

Sellers and businesses are realizing now there’s a lot of value to be recovered by selling refurbished items.

We work really closely with our sellers to ensure that their standards are best in class.

Trust is a huge thing, right?

Key art of Simba mattress refurbished program

It’s not just tech - refurbished mattresses is also a huge and growing category

In life, trust is hard-won and easily lost.

But I think that consistently delivering great buyer experiences will drive a more consistent experience.

There are multiple ways eBay goes about this.

Lets take the mobile phone industry, explains Monte-Columbo.

Sometimes these products are returned within days.

But that phone needs to go somewhere afterwards, and most of those phones are still fully functional.

Every product we sell is 100% functional.

Those assurances, and clear descriptions of what to expect, are important.

Mark understands that this is a process some customers need to go through to get to get it.

Because why wouldn’t you?

It’s good for the planet and good for people’s pockets.

Sure, new tech is exciting.

It’s good for the planet and good for people’s pockets.

We give them a bigger range and we give them great value.