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However, its important that this focus on customer investment doesnt come at the cost of our staff.
This is risky business.
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Upgrading operational systems and workforce management tech can help businesses remain competitive in 2023 and beyond.
Chief Marketing and Customer Experience Officer at WorkForce Software.
A competitive advantage
Often, it isnt that organizations dont want to modernize their workforce technology.
On the surface, this may seem like an acceptable course of action.
A modern workforce management system can go as far as visibly improving staff wellbeing.
Too often, deskless workers have limited interaction with their managers due to non-existent or outdated digital communication channels.
This lack of digital communication channels is creating a divide.
Above all, these modern workers crave flexibility.
Ultimately, business leaders need to treat their workers as well as they treat their customers.
We’ve featured the best WFH apps.
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