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Nectar Sleep UKhas decided that simply giving a price and letting people check out is boring and old-fashioned.
It’s notChatGPT, but an AI negotiation tool called Nibble.
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This is an established, hugely popular international sleep company.
I gave the Nectar chatbot a go to see.
I opened the chatbot and then immediately got distracted.
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When I returned 10 minutes later, Nibble had already lowered its opening bid.
Things were off to a good start.
I was at 550 for a double Nectar Original, and I hadn’t even said anything yet.
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I offered 483, which is the lowest price I have on record for this mattress.
Nibble replied with a smiley emoji and a ‘No deal!’
which felt a little bit like I was being actively mocked.
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Instead, it went on to offer me 525, followed by 524.50.
My final price was 490, and my teammateRuth Jonesgot the bot down to 487.99.
I was fairly polite during my chat, but others took a more brute-force approach.
The world of mattress sales has always been a little bit sneaky.
My colleagues who also spent the morning arguing with Nibble came to the same conclusion.
Responses ranged from, “What fresh hell is this?”
to “‘What if shopping sucked?’
is a pretty bold vision for the future', and I’m inclined to agree.
