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The best practices that sufficed in the past no longer cut it.
And your IT team is feeling the burden big time.
Image Credit: Pexels
The number ofemployeerequests for machine issues has skyrocketed.
In an extensive survey of IT andsecurityprofessionals, 31% say a colleague has quit due to burnout.
And these are IT and security professionals.
Across departments, employees are fed up with long waits for issue resolution.
They are tired of jumping through digital hoops.
They need the right tools and resources.
That struggle has a ripple effect on the whole organization.
When the right tools and resources arent available,productivitysuffers.
The bottom line suffers.
SVP Product Management for Secure Unified Endpoint Management at Ivanti.
Whats at stake if we dont improve DEX?
DEX seems like a no-brainer as an investment, but its still that an investment.
Cost is the most often cited factor in why organizations lag on DEX initiatives.
But theyre still dropping cash.
Investing in Future of Work initiatives that exclude DEX is dangerous.
The potentialfalloutextends beyond misspent funds and lower productivity.
Among IT and security professionals, research reveals that:
30% store passwords on unauthorized apps or paper.
54% request to bypass security protocols.
35% admit to opening work applications on personal devices.
31% use a personal email account for work communications.
Again, remember that this comes from the professionals tasked with keeping your organization safe.
And this is only what people are willing to admit to.
The solution: how to improve DEX and your companys performance
DEX is the clear solution.
How do you get there?
To start, develop the framework for a holistic measure of DEX.
Tracking DEX allows companies to pinpoint areas that need attention and investment.
Benchmarking and improving DEX boils down to one word: automation.
Automation is already being deployed in many companies as part of digital transformation initiatives.
Still, many automated solutions rely too heavily on reactivity.
The real solution lies in proactivity.
DEX management can be part of a comprehensive, end-to-end hyperautomation platform.
It should be able to anticipate errors and predict downtime.
It should prioritize remediation based on risk.
It should measure and flag issues across various systems, devices and people.
Thats where DEX really gets improved.
According to research, only 43% say their company uses an endpoint management solution to track IT assets.
Everyone else is left guessing.
Its worth restating: the debate over remote, hybrid and in-person work misses the point.
Regardless of the workplace model, users and assets are used outside traditional perimeters.
Lines are blurred between personal and professional devices and applications.
DEX cant be an afterthought.
Failing to invest in DEX upfront leads to money thrown at the resulting problems.
Its time to move from reactivity to proactivity.
Solve the problems before they start.
If you wont, your competitors will.
We’ve featured the best IT management tool.
The views expressed here are those of the author and are not necessarily those of TechRadarPro or Future plc.
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