When you purchase through links on our site, we may earn an affiliate commission.Heres how it works.
But at the same time, customer satisfaction is experiencing a downturn.
Its ultimately sparked by a substandard use of contact center technology.
What tasks will it be fulfilling?
What data will it access and how will it be integrated?
How many enquiries will it be handling?
Asking the right questions before diving in will help to ensure successful chatbot implementation.
The next step is training the chatbot.
Today, this will likely involve conversational AI and a Large Language Model (LLM).
Leveraging these technologies, contact centers can begin to train the chatbot on expected questions and customer engagement.
Starting simple here will be key.
Strengthening the human-chatbot relationship
We need to remember that chatbots arent here to replace human agents.
Theyre here to improve theemployee experience, support human interactions and drive enhanced customer experiences.
Its all about balance.
We’ve listed the best CPaaS providers.
The views expressed here are those of the author and are not necessarily those of TechRadarPro or Future plc.
If you are interested in contributing find out more here:https://www.techradar.com/news/submit-your-story-to-techradar-pro
