Europe's largest fintech firm froze recruitment because its AI assistant is so good — Klarna's AI bot does the work of 700 people and no, it's not connected to the layoff of 700 employees in 2022
When you purchase through links on our site, we may earn an affiliate commission.Heres how it works. For example, take Swedish fintech Klarna. Youll need some context for that Klarna says that is 2.3 million conversations. No way connected to workforce reductions Speed is a positive factor too. The switch to AI has reportedly driven a $40 million profit improvement to Klarna in 2024. Despite the similarities in numbers, Klarna says there is no relation between the two....