Unfortunately, youd have to say that Re:amaze falls into the latter category.
Having said all that, Re:amaze still has a lot going for it.
The platform looks to achieve its aim of enhancing agentproductivityby leveraging a host of features.
These include message automation and te ability to monitor customers browsing activity and shopping data.
That, of course, depends on what you are looking for from a help desk solution.
You wont be billed unless you decide to continue using the platform following the trials completion.
The Plus plan also comes with FAQ edit history, article feedback, and live video calls.
Fortunately, Re:amaze has a pretty impressive list of integrations it supports, fromemail marketingtopayment gateways.
In terms ofchatbotintegrations, Re:amaze works with Octane AI, Recart, ShppMessage and ManyChat.
During our review of the platform, however, we didnt encounter a problem with the help desk solution.
Everything worked as it should and the feature set was clear and easy to get to grips with.
This includes a public and internal FAQ, as well as email and social media contacts.
Theres also a video tutorial series, including a comprehensive platform demo.
Although this change may cause some slight disruption for users, theres a handy explainer on the company website.
Re:amaze is also fully GDPR compliant, despite hosting all data in the US.
Other choices worthy of your consideration includeLiveChat,Tidio, andIntercom.
In addition, Re:amaze is difficult to beat in terms of cost.
Of course, price isnt the only consideration for firms - even if it is a hugely important one.
Re:amaze review: Final verdict
Re:amaze is a very decent help desk solution.
And if your budget is tight, you may find its relative affordability difficult to turn down.
