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If the customer encounters issues, it may impact their ability to use or transact with the service.
This is why governments care so much about how their digital service delivery mechanisms land with constituents.
Sentiment towards company-supplied tooling is also known to affect the companys ability to attract and retain talent.
These are both good reasons to ensure an optimal digital workplace.
Web andmobile applicationdevelopers and operators also care about end-to-end digital service delivery.
A pretty or elegantly-coded app is nothing if it does not perform as expected.
Many performance optimizations have already been realized.
Principal Solutions Analyst for Cisco ThousandEyes.
Suspicions about the last-mile are not without basis.
Digital service owners are left guessing as to what is the cause.
Responses made on guesswork or limited insight can only achieve so much.
In reality, all parties to a digital transaction can benefit from strengthened visibility into the last mile.
It also moves them out of a compartmentalized, transactional relationship and into something deeper and valuable.
This is the essence of upliftingcustomer experienceof digital services today.
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